What is a Customer?
A customer is the most important person in our office - whether contacting us in person, or by mail or by phone. A customer is not dependent upon us... we are dependent upon him or her. A customer is not an interruption of our work, but the reason for it. We are not doing a favor by providing service...the customer is doing us a favor by allowing us the opportunity to do so. A customer is not one to argue with or match wits against. Nobody wins an argument with a customer. A customer … [Read More...]